A family run business founded in 2008, Abbey Whisky Online Whisky Shop specialises in exclusive, rare and old whiskies that have been blessed to us by the many great distilleries from around Scotland.
Abbey prides itself on providing its customers with the highest level of customer service, striking the perfect balance of personal touch and professionalism. This personal approach has helped Abbey establish a very strong and loyal International customer base.
Customer experience is of the upmost importance to Abbey and this is reflected in the exceptional customer service received at every stage of the customer journey, beginning at the enquiry stage, through secure transaction to the safe, fully trackable and efficient delivery of goods. This service is demonstrated in the excellent customer reviews posted by customers on the independent review site Trust Pilot.
We have designed the website with the customer experience in mind. We offer a freephone number for our customers to get in touch and pride ourselves in responding to whisky enquiries within a very short time frame. Category filters are in place to refine whisky searches and ensure easy navigation around the store. Customers can also ensure they find that special scotch gift by using our Birthday & Celebration page. Customer interaction and discussion is encouraged via our on-site whisky blog, customers can also give their opinions on the products that we stock via our customer reviews section found under every malt whisky that we stock.
We continue to focus exclusively on rare, collectable and old whisky and have expanded our offering geographically to incorporate a broad selection of international whisky (whiskey) from such countries as India, Sweden, America, England & South Africa. To compliment this area, we’ve also implemented a currency convertor and Tax Free Shopping for all International customers & supply a very competitive fast and secure international delivery service.
One of our proudest developments this year has been to launch “Abbey Whisky The Secret Casks”, a trio of single malt Scotch whiskies, aged 30, 40 and 50 years old. Customers can either purchase a beautifully presented wax sealed sample or the more traditional 70cl bottle.